Home Care Franchise with Visiting Angels - Corporate Profile
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Corporate Profile

visiting angels operations

We invite you to meet the Visiting Angels home care franchise team. We are a dedicated group of professionals who are committed to building a world-class home care franchise group. Our team is made up of individuals fully immersed in the home care industry. Together we own franchise locations, contribute to industry magazines, are relied upon as experts while speaking at industry events, lead industry associations, serve in the military, host radio shows, and provide counsel to Visiting Angels home care franchise owners around the world.


Lawrence Meigs- President and CEO

In 1998, Lawrence Meigs co-founded Visiting Angels to fulfill a vision for a home care company with a difference—putting caring first. He then opened the very first Visiting Angels franchise location in Havertown, PA. Serving as President and CEO since the company’s inception, Lawrence has continued to combine his extensive experience in franchise development with strategic leadership, ensuring exceptional support for our franchisees and resulting in the phenomenal growth of Visiting Angels.

Scott Parrish, MBA- Executive Vice President

Scott Parrish joined Visiting Angels in 2008, and served as the first General Manager. In 2009, he was promoted to Executive Vice President. Scott has oversight of all corporate departments and ensures that Visiting Angels corporate functions as an integrated team, focused on franchise support. Prior to Visiting Angels, Scott had a 21 year career in the United States Navy, where he served as an officer and Naval Aviator. Scott held varying positions of increasing responsibility including Maintenance Officer, Operations Officer and Executive Officer.

Dan Drennen- Senior Vice President Brand Administration

Dan brings a wealth of experience to Visiting Angels in the areas of risk management, loss control and sales. For over 29 years, Dan has held positions as National and Regional Account Manager, managing accounts for Fortune 500 organizations. Dan also served as Vice President of Progress Financial Resources, an investment advisory arm of a regional Philadelphia bank. Dan has also worn the entrepreneurial hat in the past, starting his own company, SecurData Services, LLC. Dan is responsible for brand compliance, legal and regulatory affairs and managing the day-to-day operations of the corporate headquarters.

Richard Bitner- Senior Vice President of Marketing

Richard Bitner has been with Visiting Angels since 2002 and has 30 years of background in media, marketing, advertising and public relations. His previous experience includes serving as a Digital Production Coordinator for Gannett Publishing and regional consulting in website development and internet marketing. Richard is responsible for building the Visiting Angels brand by implementing strategic marketing initiatives fueling growth. He enjoys developing successful marketing strategies for home care clients, prospective franchisees and the national media. Richard also provides national, regional and one-on-one training consultations to franchisees on both digital and traditional marketing.

Karon Austin, MPA, RN- Senior Vice President of Operations

Karon joined Visiting Angels full time in 2008 previously having served as an Advisory Director. Since 1980 Karon has held a variety of executive level positions in private duty homecare, home health and hospice including CEO and Vice President of Homecare in a distinguished multi-state healthcare system. As the Senior Vice President of Operations Karon provides oversight of the national operations team that supports the Visiting Angels franchisees across the United States. Karon’s passion for serving caregivers, clients and their families through home based care grows stronger each year.

Cathy Berg- Associate Senior Vice President of Operations

Cathy joined Visiting Angels in 2009. She has over three decades of executive leadership experience in the home-based care industry. Prior to joining Visiting Angels, Cathy was the President and co-owner of a home care agency and operated the private duty and skilled care divisions. She led the company to a statewide presence with 10 locations. She also held other prominent roles in the home care industry and served as President of the Minnesota HomeCare Association. Cathy was introduced to home-based care in 1982 and it fast became her passion to help others receive care in the comfort of their home.

Dave Ritterling, MA, MM - Senior Vice President of Global Operations

Dave Ritterling has been a Visiting Angel for over 20 years serving seniors in Colorado as a franchisee for 16 years and as a member of the corporate team since 2004. In his current role, Dave oversees the international operation and provides support to the United States and Canadian franchisees. Previously, Dave held corporate management positions in large firms, including the Eastman Kodak Company, and proudly served as an Air Force Officer. Dave steers our new franchisee and resale development efforts ensuring the best candidates are awarded a Visiting Angels franchise.

Jerry Capaccio, CFE- Associate Senior Vice President of Franchise Development

Jerry Capaccio joined Visiting Angels in 2013 as Director of Franchise Development. Jerry’s experience is key for development, sales and future growth in expanding new franchise territories and existing resale opportunities. With over 20 years of management experience in the retail industry, working for a fortune 100 company, Jerry’s management experience ranges from single unit management to multi-unit management. Most recently his responsibility was overseeing sales on a regional level in business-to-business activity for Best Buy in the United States.

Bonnie Reid- Vice President of Program Development

Bonnie joined Visiting Angels in 2011. Bonnie has over 35 years of leadership and management experience in the healthcare industry. In the decade prior to assuming her current role, she worked with a national home health and hospice provider as a Director of Professional Services. Later, as a clinical consultant, she provided support and education on Medicare rules and regulations, compliance issues, licensure, survey preparation and response, quality improvement, and program development and implementation. In her current role, Bonnie is responsible for planning and developing educational programs for caregivers and office staff that benefit and support the ongoing needs of the Visiting Angels community.

Jeannie Vestrum, RN- Program Development

Jeannie joined Visiting Angels in 2017. She has worked as an registered nurse for over 40 years, mainly in the field of hospice and palliative care as a direct care provider and hospice coordinator in her home state of Minnesota, and later worked as a Regional Hospice Consultant for Heartland Hospice. She served on the Board of Directors for Minnesota Network of Hospice and Palliative Care and volunteers in her community as an Advance Directive Care Plan trainer. In her current role, Jeannie works in Program Development, creating educational programs for caregivers and office staff that benefit and support the ongoing needs of the Visiting Angels community.

Barbara Faust, RN- Director of Operations

Barb joined Visiting Angels in 2017 . Barb is a registered nurse and has worked in the Home Health and Hospice Industry for 20 years. During this time Barb fulfilled multiple roles of Consultant, Senior Administrator, Regional Administrator and execution of start-up businesses in the industry. In her current role, Barb provides both operational support to franchise owners as well as planning and developing education for franchise office staff.

Darien Zimmerman, MSN, RN- Director of Operations

Darien joined Visiting Angels in 2018. She is a nursing and home care executive with over 30 years of home care leadership and practice experience. Darien has a proven track record of success building and directing home care business across multiple locations and multiple service lines. In her career, Darien has held the positions of a Division Director for Bayada Home Health Care and Vice President for Visiting Nurse Association of Greater Philadelphia.

Sean Cary, MPH- Director of Operations

Sean joined Visiting Angels in 2018. Sean has worked as a senior healthcare executive with over 20 years of experience in the healthcare spectrum from healthcare systems to independent operations. From his experience as System Director of Post Acute Care at Baylor Scott & White Health, Sean understands how to create operational strategies, objective goals, operational efficiencies and profitability. Prior to joining Visiting Angels Sean served as the Senior Vice President at Ascension at Home with responsibilities for all homecare and hospice operations across the organization.

Rick Mabe- National Director of Business Development and Managed Care Operations

Rick joined Visiting Angels in January 2020. Rick is a transformational healthcare leader with over 30 years of experience developing and executing strategies to grow regionally and nationally. Rick has worked with Fortune 50 Managed Care companies in various senior executive leadership roles as well as with long term care nursing homes, assisted living, hospice, home health care and personal care. He is the proud recipient of Aetna Healthcare’s Servant Leadership Award.

Paul André- Director of Operations

Paul joined Visiting Angels in March 2020. While living in South Africa, Paul launched, developed, and managed his own multi-location business in the sport industry. Paul worked as an area director for a private duty home health company and a regional director managing clinical nurses, operations, marketing, and sales for regional hospital systems, as well as national healthcare companies who provided care for patients in their home.

Patti Payne, MS- Director of Operations

Patti joined Visiting Angels in January 2021. Patti began her career in homecare in 2003 with Bayada Home Health Care. Patti had numerous roles with Bayada including being a director of an operations specialists team that supported Bayada offices nationwide. Patti’s expertise in operations, team development and organizational dynamics have led to many successful outcomes.

Tim Lindsey, MS, CADDCT- Director of Operations

Tim Lindsey Tim Joined Visiting Angels in 2022. He became involved in Health Care in 2009 as an Operations Manager and a Director of Operations in Home Care. He later was a co-owner of a Home Care Franchise. Tim worked in Senior Living Management from 2016 – 2022 as an Executive Director, Regional Director and Senior Director of Operations overseeing facilities throughout the US. Tim proudly served in the U.S. Army for over 20 years. Tim has a passion for working with people affected by dementia. He is a Certified Alzheimer’s Disease Dementia Care Trainer with the National Council of Certified Dementia Practitioners.

Kim Henrichs- Director of Operations

kim henrichsIn 2022, Kim joined Visiting Angels, bringing with her extensive experience in the healthcare industry. Throughout her career, she has held various marketing positions in hospitals, physician networks, and senior care. In 2005, Kim became an owner of a home care franchise, where she dedicated 13 years to serving the elderly. During this time, she also chaired several community boards and actively participated in fundraising for an Alzheimer's non-profit. With a deep understanding of the senior care business, Kim is well-versed in overcoming the challenges of meeting revenue goals, providing exceptional customer service, and attracting and retaining talented employees.