FAQ for Potential In-Home Care Franchisees
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FAQ for Potential In-Home Care Franchisees

  1. What are the reasons Visiting Angels is the best in-home care franchise program in Private Duty Homecare?
  2. How can you provide support to in-home care franchise owners at just 3.5% royalty?
  3. Are your in-home care franchise royalties paid weekly or monthly?
  4. Will the Protected Territory provide enough freedom for me to do business?
  5. Is your experience in the homecare business sufficient to make a difference in helping me start my business?
  6. When I have questions about my in-home care franchise, who will answer them?
  7. Do all states require licenses?
  8. Are your in-home care franchises licensed in the states that require licensing?
  9. Do your franchisees have ongoing contact with each other?
  10. Are you generating any homecare client leads for your franchisees?
  11. How easy is it to find your website?
  12. Do you have professional Internet specialists to help you maintain your Internet rankings?
  13. Does your website provide any additional services for your franchisees?
  14. How do you generate publicity for your in-home care franchises?
  15. Have you participated in any independent studies of franchisee satisfaction in your program?
  16. Do you have a cooperative advertising program for national advertising of homecare services for the franchisees?
  17. Do you finance the initial in-home care franchise fee?

What are the reasons Visiting Angels is the best in-home care franchise program in Private Duty Homecare?

Our Experience… Our team’s work in Private Duty homecare dates to the 1980's.

Initial Training Class… Our training class can’t be beat. Our versatile Directors and presenters individually have more than 30 years’ experience in Private Duty Home Care.

Ongoing Guidance… Extensive new information is distributed to our in-home care franchise owners each week. We offer free group regional meetings throughout the year; free regional “Business Builder” meetings; free monthly webinar training workshops; free individual consultations with our directors; and our annual conference.

Homecare Client Leads… Our website and national co-op advertising program generates thousands of home care client leads for our in-home care franchises each month!

National Advertising… We spend millions of dollars each year on national advertising on the internet, radio, TV and print media to generate clients for our in-home care franchises (paid for by our cooperative advertising fund).

Royalty just 3.5%... Royalty rates decrease to 2% at greater volumes and are capped at a maximum amount.

Marketing and Advertising Information…Get a head start in promoting your services in your local market by using our ARC to access marketing and advertising information.

Enormous Volume of Marketing Materials… We provide hundreds of designs and layouts for marketing and advertising pieces that we have developed over the years. No other in-home care franchise company can match the tools we make available to our franchisees.

Q & A Library (computerized)… Nearly 10,000 pages of indexed Q & A from our in-home care franchise owners since the beginning of our program can be accessed by franchise owners. You can look up in seconds any question that’s been asked and answered by us. You won’t have missed a thing!

Protected Territory with Most Market Potential… Our standard protected territory has 200,000 population with freedom to advertise and accept clients throughout your metro area without having to buy additional franchises. Your territory is optimally protected from other franchises within our system.

Successful Franchisees… Talk to ours; they will happily speak for themselves.

Low Price… Our initial in-home care Franchise Fee is low when compared to the typical cost of a single unit in other franchise programs.

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How can you provide support to in-home care franchise owners at just 3.5% royalty?

Since our in-home care franchise owners are doing so well, the 3.5% royalty projects very well for us (2.0% for franchises at greater volume) in the long term.

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Are your in-home care franchise royalties paid weekly or monthly?

Monthly. We don't want franchisees to be constantly writing checks to us.

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Will the Protected Territory provide enough freedom for me to do business?

We provide the freedom to advertise and accept clients throughout your metro area without buying additional in-home care franchises. Other Visiting Angels in-home care franchises will not be permitted to solicit to nearly all referral sources within your protected territory.

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Is your experience in the homecare business sufficient to make a difference in helping me start my business?

Our Support Directors have extensive experience in Private Duty Home Care. Each has owned or owned and operated Private Duty Home Care agencies for up to 30 years each. You won't find another company with so many directors with such deep experience in our business.

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When I have questions about my in-home care franchise, who will answer them?

All questions are answered by an actual Director of our company with years of experience in Private Duty Home Care. It's not unusual for us to provide answers to your questions from more than one of our Directors. We plan to never assign you to a company representative with nominal experience or without a background in our specialty of homecare. After all, you are investing in an in-home care franchise in order to receive the best consultation possible.

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Do all states require licenses?

There are many states that require Private Duty homecare agencies to be licensed and the number is growing (similar legislation is pending in a number of states). If there is no license requirement in your state at present, just wait and there will be soon. We provide computerized Policy & Procedure files that can be used for licensing applications in many states.

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Are your in-home care franchises licensed in the states that require licensing?

Yes. Having the required license not only provides credibility for your agency, it also opens doors to referrals. Doors tend to be closed to agencies that are perceived as circumventing state law.

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Do your franchisees have ongoing contact with each other?

Yes. They participate in discussion threads on our Angel Resource Center (ARC) sharing their success stories and best practices. They e-mail to each other, they meet at our regional meetings and annual conferences, listen to presentations from other in-home care franchise owners and participate in franchisee discussions. In addition, all questions which we receive over the internet as well as answers that we draft are sent by e-mail to all the franchisees in our system each week.

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Are you generating any homecare client leads for your franchisees?

Yes. We're distributing thousands of homecare leads each month to our franchisees generated by our website (www.visitingangels.com), internet advertising, publicity articles, and national advertising. These leads are automatically distributed to the nearest Visiting Angels Franchise Office. Our national call center processes incoming calls 24/7 for our in-home care franchise group.

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How easy is it to find your website?

Our website (www.visitingangels.com) has achieved first page ranking on most major search engines, using numerous keyword searches. We believe that our internet presence is second to none in our industry and our website is among the best optimized websites on the internet.

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Do you have professional internet specialists to help you maintain your internet rankings?

Yes. We employ a professional internet consulting firm that promotes our websites to the internet search engines.

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Does your website provide any additional services for your franchisees?

Yes, the Visiting Angels Resource Center (ARC) is designed to provide download capability for Visiting Angels Franchisees for numerous files that are utilized in our business. Each Visiting Angels in-home care franchise has a password to access the site.

Some examples of items that can be found on the ARC include:

PowerPoint presentations, our Q&A library, logos, advertisements and brochures. In addition, our most current training materials can be found there as well.

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How do you generate publicity for your in-home care franchises?

Public Relations firms create press releases and articles for our in-home care franchises. Many of these articles have been published in newspapers and magazines. We have also received publicity on television stations in numerous markets. This publicity has helped generate many more leads for our in-home care franchises.

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Have you participated in any independent studies of franchisee satisfaction in your program?

Yes. Most recently, Visiting Angels was named the number one in-home care franchise system for franchisee satisfaction by the Franchise Business Review (www.franchisebusinessreview.com).

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Do you have a cooperative advertising program for national advertising of homecare services for the franchisees?

Yes. Our cooperative advertising program advertises the in-home care services of our franchises in nationally circulated media, internet, print media, radio and TV.

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Do you finance the initial in-home care franchise fee?

We don't provide any in-house financing. We advise applicants on how to obtain financing on their own. The finance packages offered by other franchise companies carry interest rates as high as 34%. We don't want to have anything in our contract that will be detrimental to our relationships with our in-home care franchisees.

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